Refund policy

RETURNS & EXCHANGES

We hope you love your Aurelia piece. If it isn’t quite right, you may request a return or exchange within 14 days of delivery.

How to start a return
Email us at aureliasamber@gmail.com or use our contact form. Include your order number and the item(s) you’d like to return or exchange. We’ll reply with instructions and the return address. Please don’t send an item back before contacting us. Returns sent without a request can’t be accepted.

Condition of returns
Items must be unworn and unused, and returned in their original packaging (pouch or box) with proof of purchase. We inspect every return when it arrives. Pieces that show signs of wear, damage, or alteration can’t be accepted and will be sent back to you.

Earrings
For hygiene reasons, earrings are final sale and can’t be returned or exchanged unless they arrive damaged, defective, or incorrect.

Natural character of amber
Baltic amber is a natural material. Every stone varies slightly in colour, translucency and natural inclusions, so your piece may differ a little from the photos. That’s part of what makes each one unique. It isn’t considered a defect.

Return shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. In those cases, we cover it. We recommend a tracked shipping service, because we can’t be responsible for returns lost in transit.

Original shipping charges are non-refundable.

Sale & Studio Sample Sale items
Items purchased on sale, including pieces from our Studio Sample Sale, are final sale and can’t be returned or exchanged unless they arrive damaged, defective, or incorrect.

Exchanges & size exchanges
Would you like a different ring size, finish or amber colour? Request an exchange within the same 14-day window by contacting us, just as you would for a return. Send the original piece back unworn, in its original packaging. We’ll ship your replacement once your return arrives. The same return shipping terms apply. Exchanges depend on availability. Because many of our stones are one of a kind, the exact piece may not always be available. Final-sale items (earrings, sale and Studio Sample Sale pieces) can’t be exchanged.

Refunds
Once the return is received and approved, refunds are issued to the original payment method within 5–7 business days. Banks and card issuers may take additional time to post the refund.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery at aureliasamber@gmail.com or through our contact form. Include your order number and photos, and we’ll make it right with a repair, replacement or refund. Return shipping for damaged, defective or incorrect items is on us.

QUESTIONS?

For any question about a return or exchange, email aureliasamber@gmail.com or contact us here.